WFH Team Leader – Customer Service (Local Account)

Secure Information Technology Corp.

₱22-25K[Monthly]
Remote3-5 Yrs ExpEdu not requiredFull-time
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Remote Details

Open CountryWorldwide

Language RequirementsEnglish

Job Description

  • Team Supervision: Lead, mentor, and support a team of customer service representatives to achieve individual and team performance goals.
  • Performance Management: Monitor KPIs such as response time, resolution rate, customer satisfaction, and service quality; provide feedback and coaching for improvement.
  • Training & Development: Conduct onboarding and refresher training to enhance product knowledge and customer service skills.
  • Escalation Handling: Manage and resolve complex or high-priority customer issues, ensuring timely and satisfactory outcomes.
  • Reporting: Prepare and submit regular performance reports and insights to management.
  • Process Improvement: Identify trends, gaps, and areas for operational improvement; recommend and implement solutions to enhance customer experience.
  • Team Engagement: Promote teamwork, positive morale, and a customer-first culture within the department.
  • Compliance: Ensure the team adheres to company policies, procedures, and service standards.
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Veraguas John Matthew

HR OfficerSecure Information Technology Corp.

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Posted on 16 October 2025

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