Japanese Customer Service

MEXC

Urgent
30-50万円[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
Chat
Apply
Share

Remote Details

Open CountryJapan

Language RequirementsEnglish | Japanese

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Benefits

  • Perks Benefits

    Pay in Crypto

  • Time Off & Leave

    Paid Time Off, Paid Holidays

  • Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
  • Timely feedback on the problems existing in the process, collect and sort out problems;
  • Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
  • Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
  • Able to adapt to shift work. / Able to adapt to long night shift work.
  • Good logical thinking ability, able to judge the real needs of users;
  • Proficiency in Japanese and English is a must;
  • Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
  • Effectively adjust communication methods and styles according to different objects;
  • Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing.
Working Hours:

Shift-Based Schedule

Holidays and Work Styles:

Two-Day Weekends

Social Insurance:

No Insurance

Period of Contract:

Non-fixed

Passive Smoking Measures:

Not Allow Smoking

English LanguageCustomer ServiceTeam PlayerProblem SolvingCustomer OrientedCryptoJapanese
Preview

Sara Guo

HR ManagerMEXC

Reply 0 Times Today

Chat
Apply

Posted on 22 August 2025

Report this job

Bossjob Safety Reminder

If your job position involves working overseas, please stay vigilant and keep all communication within the Bossjob platform to avoid potential scams.

Your safety is our priority. Be cautious if an employer has any of the following behaviors, and report them immediately through the platform.

  • Requests your ID or personal documents unnecessarily
  • Asks for money, deposits, guarantees, or property during the hiring process
  • Pressures you to invest or raise funds
  • Collects illicit benefits. Engages in any other illegal or suspicious activity
  • Redirects you outside the platform to other websites or group chats not related to the company or role you’re applying for
Tips
×

Some of our features may not work properly on your device.

If you are using a mobile device, please use a desktop browser to access our website.

Or use our app: Download App