Location: Remote (Global)

Company: Mindverse AI | Sequoia-backed Singaporean AI Start-up

We are looking for a Customer Service Specialist to ensure our users have a seamless and positive experience with Mindverse AI. You will handle inquiries, provide product support, and play a key role in enhancing user satisfaction across various channels.

What You’ll Do:

• Provide Excellent Support: Respond to user inquiries and resolve issues related to our AI product in a timely and professional manner.
• Build User Feedback Loop: Gather insights from customers to inform product improvements and ensure their needs are met.

Why Join Us?

• Work remotely from anywhere
• Be part of a supportive team at a high-growth startup
• Competitive salary with potential for career advancement

About Mindverse AI:

Built by Ex-Meta Researcher and Executives and back by Sequoia, Mindverse AI is on a mission to create a personal AI that belongs only to you. We are focused on training a thought partner based on your own memories. Join us and be part of our exciting global expansion!

• Problem-Solving & Feedback Skills: Ability to analyze user pain points and escalate insights to improve the product.
• Tech-Savvy & AI Enthusiasm: Comfortable learning and supporting AI-driven products; Passion for AI and helping users maximize product value.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced, remote environment and manage multiple cases.
• A passion for AI and helping users succeed.