Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and provide appropriate solutions to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Assist in processing orders, forms, applications, and requests.
• Collaborate with other team members to improve overall customer service processes.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 1–3 years in customer service or related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience, empathy, and a customer-focused attitude.
• Responsibilities and Duties: Ability to handle difficult customers with professionalism.
• Working Conditions: May require working evenings and weekends.