Job description

Qualifications:

- Senior High School graduates are welcome to apply

- With or without prior call center experience

- Minimum of 6 months customer service experience (in any industry)

- With average to good communication skills

- Must be residing within Metro Manila

- Amenable to work onsite in Gilmore, Quezon City

Key Responsibilities:

• Assist customers via phone, chat, and email regarding orders, deliveries, returns, refunds, and account concerns
• Provide accurate product information and guide users through app navigation and troubleshooting
• Process order adjustments, replacement requests, and escalation handling when needed
• Monitor and follow up on unresolved cases to ensure timely resolution
• Identify common issues and report insights that can help improve customer experience
• Maintain service accuracy, quality, and adherence to performance standards
• Deliver a smooth and positive user experience while handling both customer inquiries and back-office tasks

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.

Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.

Job summary

Local retail account supporting customer inquiries, order processing, and basic concerns; onsite role with shifting schedule.

Key selling points

• Career growth
• Company Culture and Values
• A supportive and dynamic work environment

Video

(optional)

Not provided