Description

• Act as the primary point of contact for customers seeking assistance with healthcare-related inquiries.
• Provide accurate information regarding medical services, insurance benefits, and appointment scheduling.
• Address customer concerns with empathy and professionalism, ensuring a positive interaction.
• Maintain up-to-date knowledge of healthcare policies and procedures to assist customers effectively.
• Document customer interactions clearly in the system for future reference and analysis.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field is preferred.
• Experience Level: 0–2 years in customer service, preferably in a healthcare setting.
• Skills and Competencies: Proficient in English language; strong interpersonal and customer service skills.
• Qualities and Traits: Demonstrates a strong work ethic and a commitment to helping others.
• Technical Skills: Familiarity with healthcare software and basic computer applications.