Description

• Interact with customers to provide assistance and resolve issues.
• Handle customer inquiries through various channels, including phone, email, and chat.
• Document all customer interactions and update details in the customer relationship management (CRM) system.
• Provide product and service information to customers.
• Collaborate with team members to improve service processes and ensure customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level (0–2 years of experience).
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Customer-focused attitude and problem-solving abilities.
• Responsibilities and Duties: Ability to manage multiple tasks in a fast-paced environment.