We're looking for experienced customer service professionals to join our Australian Telco Support team. If you have at least 6 months of experience in a customer-facing role and are ready to take the next step in your career, this opportunity offers competitive pay, great benefits, and a dynamic work environment.

Key Responsibilities

• Handle customer inquiries related to mobile plans, billing, network issues, and account management
• Provide technical support for mobile devices, SIM cards, and service activation
• Accurately log customer interactions and resolutions in the system
• Deliver exceptional service and build rapport with Australian customers
• Work flexible hours on a shifting schedule to support 24/7 operations
• Stay informed about telco products, promotions, and service updates