Customer Service Representative
Callhounds Global BPO
Job Description
Description
- Provide excellent customer service via phone, email, and chat.
- Assist customers with inquiries, complaints, and product information.
- Resolve issues efficiently and maintain a positive attitude.
- Document customer interactions and feedback for improvement.
- Collaborate with team members to enhance service quality.
- Adhere to company policies and procedures.
Requirements
- Educational Qualifications: No formal degree required, but relevant certifications in customer service are a plus.
- Experience Level: 3-5 years of proven experience in customer service and sales environments.
- Skills and Competencies: Strong communication skills, problem-solving abilities, and proficiency in CRM software.
- Working Conditions: Primarily office-based, with potential remote work options.
- Qualities and Traits: Empathetic, patient, and adaptable, with a strong customer-centric attitude.
Emil Andrei Bonza
HR ManagerCallhounds Global BPO
Active within three days
Working Location
24-25F CyberOne Fashion Mall,, Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines
Posted on 22 August 2025
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