Description

• Provide exceptional customer service through various communication channels, including chat and phone.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Assist customers with tracking orders and resolving shipping issues.
• Monitor live-stream sessions and ensure quality customer engagement.
• Collect and analyze customer feedback to improve service delivery.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 1–3 years of experience in customer service or a related role
• Work Set-up: On-site only
• Skills and Competencies: Strong empathy and communication skills
• Skills and Competencies: Proven expertise in customer care
• Skills and Competencies: Ability to provide fast and efficient chat support
• Skills and Competencies: Experience in tracking parcels and managing customer expectations
• Qualities and Traits: Proactive and positive attitude towards customer satisfaction