• Provide exceptional customer service by addressing inquiries and resolving issues via phone, email, and live chat.
• Maintain a thorough understanding of company products and services to assist customers effectively.
• Log interactions accurately and efficiently in the customer relationship management (CRM) system.
• Collaborate with team members to streamline processes and improve customer experience.
• Participate in training sessions and stay updated on product developments and service enhancements.

Requirements

• Educational Qualifications: Senior High School Diploma or equivalent
• Experience Level: at least 6 months of customer service experience
• Skills and Competencies: Proficient in English, strong interpersonal and customer service skills, basic technical skills
• Qualities and Traits: Strong work ethic, problem-solving abilities, and a positive attitude
• Responsibilities and Duties: Ability to manage multiple tasks and adapt to changing situations effectively