A Customer Service Representative (CSR) is responsible for providing exceptional support to customers by answering inquiries, resolving complaints, processing orders, and offering information about products and services.

• They serve as the first point of contact between the company and its customers, ensuring a positive experience through effective communication and problem-solving.
• CSRs handle interactions via phone, email, chat, or social media, and are expected to maintain accurate records, follow up on customer issues, and escalate complex cases when necessary.
• The role requires strong interpersonal skills, patience, attention to detail, and the ability to multitask in a fast-paced environment.
• Proficiency in customer relationship management (CRM) systems and a commitment to customer satisfaction are key to success in this position.