• Provide exceptional customer service to clients via phone, email, and chat.
• Resolve customer inquiries and issues promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer satisfaction and service delivery.
• Assist in training new staff members in customer service protocols.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Proficient in English Language; Strong Customer Service skills.
• Qualities and Traits: Excellent communication and interpersonal skills; Strong problem-solving abilities.
• Working Conditions: Office environment; may require working in shifts.