Description

• Manage inbound and outbound calls related to collections for banking and financial accounts.
• Resolve customer inquiries and issues regarding their accounts in a professional manner.
• Negotiate payment arrangements and follow up on owed balances.
• Monitor account status and maintain accurate records of customer interactions.
• Ensure compliance with regulations and company policies in all collection activities.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in customer service or collections.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Detail-oriented, self-motivated, and resilient under pressure.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks.
• Working Conditions: Call center environment with flexible hours as needed.