Description

• Provide exceptional customer service to clients via phone, email, and chat.
• Assist customers with inquiries, issues, and requests efficiently and courteously.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Follow up on customer complaints to ensure resolution and satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years of customer service experience, preferably in a call center environment
• Skills and Competencies: Proficiency in English language, strong problem-solving skills, and ability to work well in a team
• Responsibilities and Duties: Ability to handle scheduling and manage customer needs effectively
• Qualities and Traits: Excellent communication skills and a friendly demeanor