• Handle customer inquiries via phone, email, and chat with a focus on providing excellent service.
• Assist in resolving customer complaints and technical issues in a timely manner.
• Maintain thorough knowledge of products and services to effectively communicate with customers.
• Collaborate with team members to enhance the customer service experience.
• Document customer interactions and follow up on unresolved issues as necessary.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years of customer service experience preferred.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in digital communication tools and platforms.
• Qualities and Traits: Strong work ethic and ability to handle stressful situations.
• Qualities and Traits: Team player with problem-solving abilities.