We are looking for new Customer Support Associates who are passionate about customer support and helping people. We are looking for people who are passionate, understand the urgency of the start-up setting, and take pride in the ownership of their tasks while functioning fully in a team setting for our world-class Fintech client.

What You'll Get To Do:

• Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success
• Be creative, friendly, and solution-oriented with customers and colleagues
• Look for ways to constantly improve processes
• Contribute to making the best working environment for yourself and your co-workers by being the best self
• Understand the need to meet expectations, rise above them, and go that extra mile for customers
• Be honest, able to own up to your mistakes, and never break promises
• Provide world-class customer support via chat, email, phone
• Work with the client’s internal teams to provide the best possible resolutions to the customer
• Use the available resources, like Knowledge Base and tools, to search for answers and craft thorough responses to customer queries

A Day in the Life of a CS Agent

• Start your day by logging into your systems and reading over all relevant updates
• Daily huddle, to discuss new updates
• Log into your shift according to your schedule:
• Phone or Live chat shift
• Be available for live contacts to come in
• Help customers by understanding their queries and providing solutions
• Searching the Knowledge-base and FAQ for relevant information to provide solutions
• Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
• Escalate tickets to the internal team, if needed

Position: Customer Service Representative

Working location: Makati

Job type: International Account, Fulltime, Onsite and Urgent

The ideal candidate will have...

• Degree Holder, with 1 to 3 years experience, can work immediately and willing to work onsite
• Great level of understanding of English, capable of working with English tooling and
• Knowledge Base
• Ability to multi-task and take responsibility in challenging situations
• Able to adjust to a fast-paced environment / constant changes
• Problem-solving mindset with strong attention to detail
• Ability to take ownership of contact to provide resolution to client
• Ability to provide and receive feedback (it’s a two-way street)
• Has a growth mindset with the desire to learn/keep learning
• Basic Computer skills with a typing speed of 40 WPM, 100% accuracy