We are seeking enthusiastic and service-oriented customer service representatives to join our growing team at Sagility in Iloilo, Western Visayas. This is a full-time position where you will be the first point of contact for our customers, providing exceptional service and support to help ensure their satisfaction.

What you'll be doing

1. Handling inbound customer inquiries and requests via phone, email, and chat
2. Providing accurate and timely information to customers to address their needs
3. Resolving customer issues and complaints in a professional and empathetic manner
4. Documenting customer interactions and maintaining detailed records
5. Proactively identifying opportunities to improve the customer experience
6. Collaborating with cross-functional teams to enhance service delivery

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to effectively engage with customers
2. Strong problem-solving and critical thinking abilities to handle customer inquiries and concerns
3. Attention to detail and the ability to multitask in a fast-paced environment
4. Customer-centric mindset and a genuine passion for providing exceptional service
5. Adaptability and a willingness to learn new skills and technologies
6. Fresh graduates are welcome to apply

What we offer

At Sagility , we are committed to creating a supportive and rewarding work environment for our employees. We offer competitive compensation, with the potential to earn up to 21,000 PHP per month, as well as opportunities for professional development and career advancement. Additionally, we provide a range of benefits and perks to promote work-life balance and employee wellbeing.

About us

Sagility is a leading provider of customer service and contact Center solutions. Our mission is to deliver exceptional service and support to our clients, helping them build strong relationships with their customers. With a focus on innovation and continuous improvement, we are dedicated to creating a positive and inclusive work culture that empowers our employees to thrive and succeed.

If you are ready to embark on an exciting and rewarding customer service career, we encourage you to apply now.