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Customer Service Representative (CSR)

Account: Telco Account

Work Set-up: Onsite

Schedule: Shifting

Total Package: ₱19,000 – ₱24,000

Job Description:

The Customer Service Representative for a Telco Account is responsible for handling customer inquiries, resolving concerns related to telecommunications services, and providing excellent customer support. The role requires clear communication, problem-solving skills, and a customer-focused mindset.

Key Responsibilities:

• Handle inbound and/or outbound customer calls
• Assist customers with billing, account, and service-related concerns
• Provide accurate information about products and services
• Resolve issues efficiently and professionally
• Document customer interactions properly

Qualifications:

• High School Graduate (Old Curriculum) or Senior - High School Graduate
• College Graduate or Undergraduate (any course)
• With or without BPO work experience
• Open to newbies
• Strong attention to detail
• Good communication skills
• Willing to work on shifting schedules