Retail Support Associate (BPO Account) – Cebu City

Location: Insular, Cebu City

Work Setup: Onsite

Schedule: Shifting Schedule

Job Overview

Join one of the leading BPO companies in Cebu as a Retail Support Associate! We’re looking for passionate individuals who can provide excellent customer service and support for our retail clients. If you’re a fresh graduate or looking to start your career in the BPO industry, this is the perfect opportunity to grow with us.

Qualifications

Education:

• High School Graduate (Old Curriculum) / ALS Graduate

Experience:

• Open to Freshers! No BPO experience required.

Skills:

• Good communication skills in English
• Willing to work on shifting schedules and onsite

Responsibilities:

• Handle customer inquiries via phone, chat, or email related to retail products and services.
• Assist customers with order placement, product information, billing, and delivery updates.
• Process returns, exchanges, and refunds according to company policies.
• Provide exceptional customer service and ensure a positive shopping experience.

Perks & Benefits

Salary: PHP 17,000 per month

Paid Training – Learn everything you need to succeed

22 Paid Leaves per year

HMO Coverage for you and your dependents

Night Differential Pay

13th Month Pay

Government-Mandated Benefits (SSS, PhilHealth, Pag-IBIG, etc.)

Why Join Us?

At our company, we believe in helping you grow from day one. Whether you’re new to the BPO industry or looking to start your professional journey, we offer a supportive environment, career advancement opportunities, and benefits that truly value your hard work.

Apply now and start your BPO career with us in Cebu City!