Location: Cebu IT Park

Work Schedule: Shifting

Employment Type: Full-time

About the Role:

Are you passionate about customer service and retail? Join our growing team and support one of the leading global retail or e-commerce brands! As a Customer Service Representative for our Retail Account, you will play a key role in helping customers with their orders, returns, product inquiries, and more — all while ensuring a seamless shopping experience.

What You'll Do:

• Respond to customer inquiries via phone, email, or chat related to orders, product information, returns, exchanges, and delivery status.
• Assist customers in navigating the brand’s online store or retail services.
• Provide timely and effective solutions to resolve customer concerns or complaints.
• Maintain accurate records of customer interactions using internal tools/CRM systems.
• Meet performance goals related to customer satisfaction, resolution time, and quality.
• Stay updated on product lines, promotions, and company policies.

Qualifications:

• High school graduate or equivalent (college degree a plus).
• Excellent English communication skills – both written and spoken.
• Strong interpersonal skills with a problem-solving mindset.
• Willingness to work on shifting schedules, including weekends and holidays.
• No BPO Experience required.

Perks & Benefits:

• Competitive salary and performance-based incentives.
• Paid training and continuous learning opportunities.
• HMO and other health benefits.
• Career growth in a fast-paced, international retail support environment.
• Fun and inclusive company culture.

Why Join Us?

Be part of a team that brings smiles to shoppers around the world! If you're ready to grow your career while helping customers have a great retail experience—we want you on our team.

Apply now and start your retail support journey with us!