As a Customer Service Representative for a Logistics Account, you will assist customers with shipping, tracking, and delivery-related inquiries. You will coordinate with clients regarding package status, resolve concerns related to delays or damages, and ensure a smooth customer experience while following company standards.

• Assisting customers with shipment tracking and delivery updates.
• Providing information about shipping rates, schedules, and policies.
• Handling concerns related to lost, delayed, or damaged packages.
• Coordinating with internal teams to ensure timely resolution of issues.
• Documenting customer interactions accurately in the system.
• Delivering excellent service while maintaining professionalism.

• Subject line: CSR Cebu (Logistics Account)High School Graduate (Old Curriculum) or Senior High School Graduate.
• Fresh graduates are encouraged to apply.
• No experience required – training provided.
• Call center/BPO experience is an advantage but not required.
• Strong communication and problem-solving skills.
• Ability to multitask and handle high-pressure situations.
• Basic computer literacy and typing skills.

Perks & Benefits

• Same-Day Job Offer
• 1-Day Hiring Process (Easy Over-the-Phone Interview)
• HMO Coverage & Government Benefits
• Fast Career Growth Opportunities

Subject line: CSR Cebu (Logistics Account)