Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.

$450-540[Monthly]
On-site - Taguig<1 Yr ExpHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Incentives

  • Government Mandated Benefits

    13th Month Pay, Paid Holidays

  • Insurance Health & Wellness

    Health Care On-Site, Health Insurance, HMO

  • Perks Benefits

    Commuter Checks & Assistance, Open Workspace, Training Subsidy

  • Time Off & Leave

    Sick Leave

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Description

We are seeking a compassionate, detail-oriented Healthcare Customer Service Representative (CSR) to join our team. The CSR will be responsible for providing exceptional support to patients, healthcare providers, and insurance companies by answering inquiries, resolving issues, and assisting with various healthcare services and processes. The ideal candidate will have excellent communication skills, a strong understanding of healthcare procedures, and a commitment to patient satisfaction.

Key Responsibilities:

  • Respond to incoming calls, emails, and messages from patients, providers, and insurance companies.
  • Assist with scheduling appointments, verifying insurance coverage, and explaining healthcare benefits.
  • Resolve billing inquiries, claim issues, and general account questions.
  • Accurately document all customer interactions and follow up on pending requests.
  • Provide empathetic, patient-first support in all interactions.


Requirements

Education & Experience:

  • High school diploma or equivalent required; associate or bachelor’s degree in healthcare or related field preferred.
  • Minimum 6 months of experience in a customer service role, preferably in a healthcare setting.


Skills & Competencies:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficient in Microsoft Office and customer service software.
  • Ability to manage high call volumes in a fast-paced environment.
  • Empathetic, patient-focused mindset with strong interpersonal skills.


Other Requirements:

  • Ability to work flexible shifts, including weekends or holidays if required.
English LanguageCustomer ServiceSchedulingPeople Skills
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Faisah Matomadi

Recruitment AssociateSynlink Recruitment Outsourcing Co. Inc.

Active within three days

Working Location

Allsectech Manila Inc.. L3,311, Market! Market! Mall 26TH STREET CORNER, Corner C5 C5- 26th St, Taguig, Metro Manila, Philippines

Posted on 31 May 2025

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