Key Responsibilities:

• Customer Interaction: Responding to customer inquiries and requests promptly and accurately.
• Problem Resolution: Resolving customer issues and concerns in a timely manner.
• Documentation: Maintaining accurate records of customer interactions, including inquiries, resolutions, and follow-ups.
• Product Knowledge: Demonstrating a strong understanding of company products and services to answer customer questions.
• Escalation: Escalating complex or unresolved issues to appropriate departments or individuals.
• Customer Satisfaction: Ensuring that customers are satisfied with their experience and providing excellent customer support.
• Process Orders: Processing orders, forms, applications, and other requests as needed. 

• Job Title: Customer Service Representative
• Educational Qualifications: Diploma in any field.
• Experience Level: Fresh Graduates or Students are encouraged to apply.
• Skills and Competencies:Proficient in English language
• Strong customer service orientation
• Effective problem-solving skills
• Ability to work collaboratively as a team player
• Responsibilities and Duties: Assist customers with inquiries, resolve issues, and provide product information.
• Working Conditions: Primarily an office environment, with potential for remote work.
• Qualities and Traits: Excellent communication skills, patience, adaptability, and a positive attitude.
• WORK ONSITE