Customer Service Representative
Dynamic Talent Solutions
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer issues and complaints efficiently.
- Document interactions in the customer relationship management system.
- Collaborate with team members to improve service quality.
- Maintain a positive attitude and professional demeanor.
Requirements
- Educational Qualifications: Bachelor’s degree in Business Administration or related field.
- Experience Level: Less than 1 year of experience in customer service roles.
- Skills and Competencies: Strong communication, problem-solving skills, and proficiency in CRM software.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product information.
- Working Conditions: Primarily office-based with occasional remote work options.
- Qualities and Traits: Empathetic, patient, and detail-oriented with a positive attitude.
Sharmaine Gregorio
Delivery LeadDynamic Talent Solutions
Working Location
Manila Metropolitan Area. Manila Metropolitan Area, Philippines
Posted on 30 January 2025
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Unfinanced / Angel
<50 Employees
Human Resources & Recruitment
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