Customer Service Associate for Samsung Service Center (SM Megamall)

Exccell Workforce Solutions Corp.

＄263-350[Monthly]
On-site - Pasig1-3 Yrs ExpHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

Description

  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve technical inquiries
  • Obtain and evaluate all relevant information needed to resolve customer complaints
  • Prepare product or service reports by collecting and analyzing customer information
  • Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Ensure that all CSR KPIs are attained and properly managed
  • Follow communication procedures, guidelines and policies
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • High school degree/GED, or higher. College experience is preferred
  • Previous customer service experience will be preferred.
  • Good mobile phone industry knowledge. Technical knowledge is a plus.
  • Excellent communication and customer service skills.
  • Computer literacy and good organizational skills.
  • Strong creative thinking and problem-solving skills.
  • The ability to work under pressure and handle stress.
  • Teamplayer
Organizational SkillsCustomer Service
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Lea Cuadra

HR ManagerExccell Workforce Solutions Corp.

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Working Location

SM Megamall - Building B. Bldg B J. Vargas St Brgy, Mandaluyong City, 1550 Metro Manila, Philippines

Posted on 26 June 2025

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Exccell Workforce Solutions Corp.

Unfinanced / Angel

501-1000 Employees

Human Resources & Recruitment

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