Customer Service Agent
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Employee Recognition and Rewards
Commission, Performance Bonus, Annual Appraisal
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Health Insurance, Life Insurance, HMO
Perks Benefits
Company Equipment, Free Meals, Sleeping Quarters
Professional Development
Job Training, Mentorship Program
Time Off & Leave
Sick Leave, Vacation Leave
- Provide exceptional customer support via phone, email, and chat.
- Resolve customer inquiries and issues efficiently and accurately.
- Maintain a positive attitude while handling escalated situations.
- Document customer interactions and feedback in the system.
- Collaborate with team members to improve service delivery.
- Stay updated on product knowledge and company policies.
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: 1-3 years of experience in customer service or call center environments.
- Skills and Competencies: Strong customer service skills, call center experience, team player, and financial literacy.
- Working Conditions: Fast-paced office environment with potential for shift work.
- Qualities and Traits: Excellent communication skills, patience, empathy, and a proactive attitude.
Monica Dela Cruz
HR OfficerMetacom Business Process Outsourcing Solution Inc.
More than ten replies today
Working Location
Compass Offices - BGC Corporate Center - Serviced Office Bonifacio Global City. 24/F, BGC CORPORATE CENTER, 30TH STREET, CORNER 11th Ave, Manila, 1013 Metro Manila, Philippines
Posted on 02 September 2025
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Metacom Business Process Outsourcing Solution Inc.
Unfinanced / Angel
501-1000 Employees
BPO & Call Center
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