Customer Service Agent
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Paid Holidays
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Health Insurance, Life Insurance, HMO
Perks Benefits
Retirement Plan
Professional Development
Job Training, Mentorship Program
Time Off & Leave
Maternity & Paternity Leave, Vacation Leave
Work-Life Balance
Dependent Care
Description
- Provide exceptional customer service through phone, email, and chat.
- Assist customers with inquiries, complaints, and product information.
- Resolve issues efficiently while maintaining a positive attitude.
- Collaborate with team members to improve overall service quality.
- Document customer interactions and feedback accurately.
- Stay updated with product knowledge and company policies.
Requirements
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: No prior experience required, training provided.
- Skills and Competencies: Proficiency in English language, strong customer service orientation, excellent communication skills.
- Working Conditions: Office environment, possible shift work, fast-paced atmosphere.
- Qualities and Traits: Empathetic, patient, adaptable, and a team player.
Monica Dela Cruz
HR OfficerMetacom Business Process Outsourcing Solution Inc.
Reply 2 Times Today
Working Location
Bonifacio One Technology Tower, H23W+J94, Rizal Dr, Taguig City, 1634 Metro Manila, Philippines
Posted on 26 June 2025
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