• Leadership Experience (Supervisory Level)
• Customer/Client Service Experience is an advantage but not required.
• Willing to work onsite in Ayala, Makati.

Responsibilities

• Provide constant direction to team members to ensure that all customer inquiries are properly attended to on time and in the best way possible
• Create modes of operations that will make customer service easier for team members and customers
• Provide feedback on performance of team members to management for staff evaluation and reward purposes
• Monitor performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their loose ends
• Provide assistance to team members experiencing difficulties in the discharge of their duties by giving personal coaching
• Ensure that equipment needed by team members are available and in good condition for a smooth flow of operations and customer satisfaction
• If needed, attend to customers who prove difficult to team members and resolve their concerns
• Act as intermediary between CCR Head and CCR team members to ensure open communication and settle any concerns that may arise in the course of work
• Perform miscellaneous job-related duties as assigned