Customer Care Representative
Metacom Careers
Job Description
Description
- Respond to customer inquiries via phone, email, and chat.
- Assist customers with inquiries, resolve issues, process orders, and provide product information.
- Provide accurate information about products and services.
- Handle complaints and resolve issues efficiently.
- Maintain a high level of customer satisfaction.
- Document interactions and feedback in the system.
- Collaborate with other teams to enhance service quality.
Requirements
- Educational Qualifications: Bachelor's degree in any field.
- Experience Level: No prior experience required; training will be provided.
- Skills and Competencies: Strong communication, active listening, problem-solving abilities, and proficiency in customer service.
- Working Conditions: Primarily office or remote work, flexible hours, and team-oriented environment.
- Qualities and Traits: Empathetic, patient, detail-oriented, and motivated to help others.
Brian Lamban CSSWB
HR ManagerMetacom Careers
Just replied
Working Location
Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig, 1634 Metro Manila, Philippines
Posted on 28 May 2025
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