JOB OVERVIEW:

The Customer Care Officer is responsible for building positive client interactions and ensuring total customer satisfaction. 

RESPONSIBILITIES:

• Handle incoming customer inquiries and resolve issues via phone, email, chat, or in-person.
• Investigate and resolve customer complaints promptly and effectively.
• Process orders, forms, applications, and requests in compliance with corporate guidelines.
• Communicate and collaborate with internal departments to ensure that client complaints are resolved promptly.
• Maintain a positive and professional demeanor in all customer interactions.
• Develop and maintain a thorough understanding of products or services offered by the company.
• Adhere to quality standards and KPIs (Key Performance Indicators) set by the company.
• Identify opportunities for process improvement within the customer service department.
• Maintain confidentiality of customer information and data.

REQUIREMENTS AND SKILLS:

• Prior experience with customer service, retail, or a related field.
• Sales or upselling experience.
• Knowledge of industry-specific regulations or standards.
• Excellent verbal and written communication skills.
• Strong analytical and critical thinking skills to assess and resolve customer issues.
• Experience with CRM systems, customer databases, and other customer service-related software tools.
• Ability to work effectively in a team
• Flexibility to handle various tasks and adapt to changing priorities and customer needs.
• May require working evenings, weekends, or holidays depending on the company's operational hours.

Please refer to job description.