The Credit & Collections Supervisor is responsible for leading the credit and collections team to ensure timely, accurate, and efficient management of accounts receivable. This role oversees client credit evaluations, collection of outstanding balances, resolution of disputes, and enforcement of credit policies. The ultimate goal is to minimize financial risk while optimizing cash flow and supporting business growth.

Key Responsibilities

Credit Management

• Evaluate the creditworthiness of new and existing clients based on financial data, payment history, and other risk indicators.
• Recommend appropriate credit limits and terms in line with company policies.
• Collaborate with Sales and Management teams on account approvals and adjustments to payment terms.

Collections & Receivables Management

• Lead and support the collections team in proactive follow-ups on overdue accounts.
• Develop and execute strategies to reduce Days Sales Outstanding (DSO).
• Monitor accounts receivable aging reports and ensure timely updates and reconciliations.
• Manage high-value or sensitive accounts directly when needed.

Client Relationship & Dispute Resolution

• Communicate professionally with clients to resolve billing or payment disputes.
• Coordinate with internal departments (e.g., Sales, Customer Service, Legal) to address and resolve issues efficiently.
• Recommend escalation actions for chronic delinquent accounts, including legal steps or suspension of services.

Reporting & Compliance

• Prepare and present monthly reports, including aging analyses, collection performance, and cash flow forecasts.
• Ensure compliance with internal controls, audit standards, and credit policies.
• Identify and implement continuous improvements to collection and credit control processes.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 3–5 years of experience in credit and collections, preferably in a B2B environment.
• Minimum of 1 year in a supervisory or team lead capacity.
• Strong communication, negotiation, and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Solid understanding of credit risk analysis and financial statement interpretation.
• Proficiency in Microsoft Excel; familiarity with ERP or accounting software is an advantage.
• Willing to be assigned in 37 Maryland Street cor D. A. Egea Street, Pinagkaisahan, Cubao