Content Operations

Platform Operations (based in Kuala Lumpur, salary 15-25k, + living allowance, accommodation work visa provided)

Job Responsibilities:

Content Planning and Writing for Announcements

• Independently produce platform announcements, event rules, benefit policies, and other written materials, ensuring compliance, accuracy, and user appeal
• Design optimization plans for announcement structures (hierarchical titles/visual symbols/user behavior guidance, etc.) to enhance the efficiency of conveying key information
• Develop announcement publication strategies and collaborate with product/design teams to produce content adaptable for multiple channels (in-site messages/emails/community)

Establishment of a Multilingual Announcement System

• Lead the production of bilingual (Chinese and English) announcement content and coordinate with the translation team to complete localization for minor languages (Korean/Japanese/Spanish, etc.)
• Build a multilingual announcement SOP template library to standardize terminology and visual styles
• Monitor the reading completion rates and user inquiry hotspots of announcements in various languages, continuously optimizing cross-cultural communication strategies

Data Management and Effectiveness Analysis

• Establish a monitoring system for announcement effectiveness, tracking key metrics such as click-through rates, user retention rates, and conversion rates
• Regularly produce announcement data reports (weekly/monthly/special) and provide content optimization suggestions
• Maintain a content database for announcements, categorizing and archiving historical versions and multilingual comparison documents