Membership Coordinator with light Marketing/Community skills

Role Purpose

Support the launch and ongoing management of a tiered membership program for a nonprofit serving Muslim healthcare professionals. This person will own the member experience from onboarding to retention while keeping operations organized behind the scenes.

Core Responsibilities

• Manage member registrations across all tiers
• Oversee onboarding (welcome emails, resources, access to benefits)
• Maintain and update the membership database/CRM
• Track renewals, upgrades, and cancellations

Member Experience

• Serve as the first point of contact for member inquiries
• Coordinate training sessions, webinars, and events
• Ensure each tier receives its promised benefits
• Collect feedback to improve retention

Program Coordination

• Support rollout of the membership program
• Help structure workflows and processes
• Coordinate communications to members

Administrative Support

• Calendar coordination for trainings
• Vendor or speaker coordination
• Payment tracking support
• Documentation and SOP creation

Ideal Candidate Profile

• Experience supporting a nonprofit, association, or membership-based organization
• Strong organizational and process-building skills
• Comfortable working remotely and independently
• Excellent written communication
• Experience with CRMs, email platforms, and event tools
• Bonus: Healthcare association exposure or advocacy groups