1.    Initiate and receive calls with customers whose accounts are overdue by 1 to 5 days, using effective communication techniques to negotiate and arrange suitable payment plans.

2.    Gather and verify customer information, including contact details, payment history, and outstanding balances, by accessing relevant databases and software systems.

3.    Assist customers in making payments via various channels i.e., Gcash, Paymaya, Cebuana

4.    Prepare regular reports summarizing total collection per day (per assigned accounts)

5.    Responsible for reminding clients of their upcoming due dates to ensure timely payment and prevent delays in the collection process

JOB SPECIFICATIONS

1. Graduate of any four-year Business Course
2. Must have product and process knowledge
3. Possesses excellent communication and listening skills
4. With professional attitude and strong work ethics
5. Has the ability to build and maintain good relationship with clients
6. Computer proficient especially Microsoft Word, PowerPoint and Excel.