The Client Success Manager (Onboarding) - Account Solutions will have primary responsibility to closely support Netbank Clients during their onboarding and integration to Netbank’s digital products and services, specifically for White-labeled Bank Account Solutions. The Implementation Manager would be tasked to ensure that the proper and complete implementation of Netbank solutions to the client’s system and process.

The Client Success Manager (Onboarding) - Account Solutions should:

• Analyze and understand the financial automation needs, execution pain-points, and process gaps of Netbank Client and to identify the relevant architecture, integration, and placement of Netbank Products and Solutions within the Client’s system and processes to cover all requirements.
• Together with the Solution Manager and the Client, build and validate the plans, steps, requirements, and dependencies for a full solution implementation.
• Define the workable and realistic timeline/s for the solution implementation.
• Handhold the Client throughout the onboarding and integration process to ensure that all business and technical requirements are accomplished.
• Work with the Client (their development and operations team) and the relevant internal teams to address any inquiry or issue that may arise during the implementation.
• Manage each solution implementation as a project that needs to be planned in detail, monitored closely, and delivered within the agreed timeline.
• Cascade the progress of each implementation project to the relevant internal teams and report any issues or blockers.
• Monitor and report the overall performance of Netbank’s onboarding processes, tools, and standards in terms of efficiency in implementing solutions.
• Constantly review the onboarding processes, tools, and standards to identify if there are additional ways to improve its efficiency.
• Provide feedback and suggestions to the Solution, Product, Technical, and Operations teams regarding potential product and process design improvements.
• Perform other duties and assignments that may be assigned.

Please refer to job description.