Client Success Champion – Financial Services (Onsite | International Account)

Metacom Careers

$360-720[Monthly]
On-site - Taguig<1 Yr ExpBachelorFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Quarterly Gifts

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Life Insurance, HMO

  • Others

    Company Social Events, Office Parties

  • Perks Benefits

    Gym Membership, Parking Space, Sleeping Quarters

  • Professional Development

    Job Training, Professional Development

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Description

As a Client Success Champion, you will play a vital role in supporting customers of a globally recognized financial services institution. You’ll handle inquiries via phone, email, or chat with professionalism and empathy, ensuring high-quality service delivery at all times.


Your responsibilities include:

  • Assisting clients with account-related concerns and transactions
  • Providing accurate and timely solutions in line with financial service standards
  • Navigating multiple systems efficiently to resolve customer issues
  • Following security and compliance guidelines when handling sensitive information
  • Maintaining a positive and customer-first attitude in every interaction
  • Meeting performance metrics related to quality, productivity, and client satisfaction


This is a voice-based role under an international account, with onsite work required in Taguig City.

Requirements

  • At least 6 months of BPO experience in an international account (Local BPO experience is not accepted)
  • At least 2nd year college undergraduate
  • Excellent verbal and written English communication skills
  • Willing to work onsite and on a shifting schedule (night shifts may apply)
  • Customer-focused, adaptable, and a strong problem-solver
English LanguageCustomer Servicephone etiquetteTeam Player
Preview

Regeinald "IVAN" Baldomaro

talent acquisition specialistMetacom Careers

Active within three days

Working Location

Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig, 1634 Metro Manila, Philippines

Posted on 29 May 2025

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