Job Title: Customer Service Representative (Sales)

Location: BGC, Taguig Onsite (Monday – Friday)

Job Type: Full-Time

Company: FYB Technologies Inc.

About Us:

FYB Technologies Inc. is an innovative startup software technology company and a trusted partner for technology solutions across various industries. With a primary focus on B2B engagements, we support businesses in sectors like tech, e-commerce, fintech, logistics, gaming, and more.

Our services are centered around two core pillars:

Custom Software Development

We empower businesses to build the systems, platforms, and digital solutions that enable them to innovate and scale. From concept to deployment, we create tailored products that address real-world challenges and drive business growth.

Strategic Technical Staffing

We specialize in connecting highly skilled and vetted professionals with companies seeking top-tier technical expertise. Our talent seamlessly integrates into teams, contributing to the success of projects from day one.

We pride ourselves on serving a diverse and growing client base, helping organizations meet the evolving demands of the digital landscape. At FYB, our mission is clear: to deliver impactful technology solutions while creating meaningful opportunities for exceptional talent.

We are seeking a motivated and results-driven Customer Service Representative (Sales) to join our fast-paced BPO team. The ideal candidate will provide excellent customer service while actively identifying sales opportunities, meeting performance targets, and ensuring a positive customer experience.

Key Responsibilities

• Handle high-volume inbound and/or outbound customer calls professionally.
• Provide accurate information about products, services, billing, and promotions.
• Identify customer needs and recommend suitable products or service upgrades.
• Upsell and cross-sell during service interactions to achieve revenue targets.
• Convert inquiries into successful sales using approved scripts and sales techniques.
• Process orders, payments, renewals, cancellations, and service requests efficiently.
• Maintain accurate documentation in CRM and internal systems.
• Meet and exceed KPIs such as sales targets, conversion rate, AHT, CSAT, and quality scores.
• Resolve customer concerns while maintaining professionalism and empathy.
• Follow compliance, data protection, and company policies.
• Participate in product knowledge and sales training sessions.
• Collaborate with team leaders and quality analysts to improve performance.

Requirements

• 6 months–2 years of BPO, call center, customer service, or sales experience preferred.
• Strong communication skills (verbal and written).
• Proven ability to meet or exceed sales targets.
• Good listening, negotiation, and problem-solving skills.
• Basic computer proficiency and familiarity with CRM systems.
• Ability to work in a fast-paced, target-driven environment.
• Willingness to work in night shift schedules, weekends, and holidays if required.
• Strong customer focus with a positive and professional attitude.