• Respond promptly to customer inquiries and provide accurate information.
• Utilize problem-solving skills to resolve customer issues effectively.
• Record details of customer interactions and follow-up actions in the required systems.
• Maintain a positive and professional attitude when addressing customer concerns.
• Collaborate with team members to enhance customer experience and service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Skills and Competencies: Proficient in English, strong customer service orientation, and effective problem-solving abilities
• Qualities and Traits: Team player with a strong work ethic and a commitment to excellence
• Responsibilities and Duties: Ability to manage account details and ensure customer satisfaction