• Deliver exceptional customer service while handling inbound and outbound calls.
• Assist customers with inquiries, providing accurate information and effective solutions.
• Maintain detailed records of customer interactions to ensure a high level of service.
• Resolve customer complaints in a timely and professional manner.
• Collaborate with team members to improve service processes and enhance customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level, 0–2 years of experience
• Skills and Competencies: Proficient in English language, strong customer service skills, effective problem-solving abilities, and excellent people skills
• Qualities and Traits: Strong communication skills, patience, and a friendly demeanor
• Working Conditions: Ability to work in a fast-paced call center environment with flexible hours