• Handle inbound and outbound calls with professionalism and courtesy.
• Assist customers with inquiries, providing prompt and accurate information.
• Resolve customer issues by identifying the root cause and providing effective solutions.
• Document customer interactions and maintain accurate records.
• Work collaboratively with team members to achieve service goals.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficiency in English, strong customer service skills, problem-solving abilities, excellent people skills, and familiarity with call center operations
• Qualities and Traits: Positive attitude, adaptability, and ability to work in a fast-paced environment
• Responsibilities and Duties: Willingness to learn and follow company protocols