• Provide excellent customer service by handling inquiries and resolving issues professionally and efficiently.
• Manage a high volume of inbound and outbound calls while accurately documenting information in the system.
• Identify customer needs and recommend appropriate products or services.
• Collaborate with team members and other departments to enhance service delivery.
• Stay updated on product knowledge and company policies to assist clients effectively.

Requirements

• Job Function: Customer support and service communication
• Responsibilities and Duties: Strong focus on customer satisfaction and problem resolution
• Working Conditions: Ability to work in a fast-paced environment including potential evening and weekend shifts
• Qualities and Traits: Excellent communication and interpersonal skills, with a friendly and professional demeanor