• Handle incoming calls and assist customers with their inquiries and concerns.
• Provide accurate information regarding products and services offered by the company.
• Resolve customer issues effectively and efficiently to enhance customer satisfaction.
• Document interactions and maintain detailed records of customer communications.
• Collaborate with team members and management to improve call handling processes.

Requirements

• Job Title: Call Center Representative
• Job Function: Customer service and support through phone communications
• Responsibilities and Duties: Strong ability to manage multiple tasks, including call handling, documentation, and problem-solving.
• Qualities and Traits: Excellent verbal communication skills with an emphasis on empathy and patience.
• Working Conditions: Must be able to work in a fast-paced, structured environment with flexible schedules.
• Qualities and Traits: Ability to work collaboratively in a team-oriented atmosphere.