Description

• Handle inbound and outbound customer calls with professionalism.
• Provide accurate information and solutions to customer inquiries.
• Document customer interactions and maintain records of customer feedback.
• Assist in resolving customer complaints to enhance customer satisfaction.
• Collaborate with team members to improve service efficiency.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in a call center or customer service environment.
• Skills and Competencies: Excellent verbal and written communication skills.
• Qualities and Traits: Strong problem-solving abilities and customer-oriented mindset.
• Working Conditions: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.