Company Overview:

We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether your career is just starting or you’re making a fresh start, we empower people through continuous growth opportunities and the ability to explore multiple career paths. Our excellence has earned us Hall of Fame honors in both Best Company and Best Employer categories by the International ICT Awards. Join the #1 BPO team and build a career you will enjoy and be proud of.

Benefits:

• Very competitive salary
• Meal and transportation allowance
• Rice allowance
• Night differential (when applicable)
• Account incentives
• Sick and vacation leaves
• Educational assistance
• Retirement plan
• Annual appraisal and bonuses
• Comprehensive health plan for you and your loved ones
• Clean, safe, and modern working environment

Job Responsibilities:

• Communicate with customers in a courteous, friendly, and professional manner using agreed procedures
• Listen attentively to customer needs; demonstrate empathy while building rapport
• Clarify customer requirements; probe for understanding and use decision-support tools to provide appropriate resolutions
• Maintain basic knowledge of client products and/or services

Candidate Profile:

• 18 years old or above
• Computer literate
• Fluent in English (for communication with foreign customers)
• Committed to full-time, long-term employment
• All successful applicants undergo a month-long training on communications, culture, and product-specific courses before actual work begins

Educational & Professional Attainment:

• At least HS graduate (prior to K-12 curriculum) / ALS / SHS (K-12)
• Not currently studying or enrolling in school
• Fresh college graduates are encouraged to apply
• BPO experience handling international voice accounts is a definite plus but not required

Note:

• Applicants under the K-12 curriculum must be Senior High School graduates; Junior HS graduates will not be accepted
• Applicants under the old curriculum (before K-12) – HS graduates are welcome to apply