***You must be comfortable with monthly payments for compensation.***

Full-time: 40 hours per week

Timezone: CST

Schedule: To be assigned based on business needs

We are seeking dedicated and customer-focused Call Centre Agents to support a growing Dental Service Organization operating across multiple locations. This role plays a vital part in delivering an exceptional patient experience by managing appointment scheduling and handling inbound and outbound calls efficiently.

Key Responsibilities

• Answer incoming calls from new and existing patients
• Schedule new patient appointments for general dentistry and multiple specialty providers across 28 locations
• Conduct outbound calls as needed for scheduling and follow-ups
• Accurately enter and update patient information in the system
• Maintain high service standards, including call handling time and professionalism
• Ensure correct data entry and documentation at all times

A Typical Day in This Role

• Taking a high volume of inbound calls
• Scheduling new patient appointments across multiple locations and specialties
• Making outbound calls for confirmations or follow-ups
• Managing appointment calendars while maintaining excellent customer service
• Meeting daily and weekly scheduling targets

Must-Have Skills

• Strong multitasking abilities
• Excellent customer service and communication skills
• Ability to handle a high call volume in a fast-paced environment
• Attention to detail and accuracy in data entry
• Professional phone etiquette
• Previous customer service experience
• Prior call center experience (preferred but not required)

Systems & Software

• Training will be provided for required systems

Work Setup

• Phone-based role (Inbound and Outbound Support)

Performance Metrics

• Success in this role will be measured by:
• Number of new patients scheduled
• Call center performance metrics
• Service levels (including call length and quality)
• Accuracy of data entry