Description

• Manage incoming calls and customer inquiries with professionalism.
• Provide accurate information and resolve customer issues effectively.
• Maintain a high level of customer service the entire time.
• Document all customer interactions in the system for future reference.
• Collaborate with team members to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: Fresh graduate or up to 2 years of experience in a call center environment
• Skills and Competencies: Proficiency in English; strong customer service and interpersonal skills
• Qualities and Traits: Excellent communication skills and a patient attitude
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks