Description

• Provide exceptional customer service to clients via phone, chat, and email.
• Handle incoming calls and inquiries with professionalism and efficiency.
• Document customer interactions accurately in the CRM system.
• Resolve customer issues by identifying the problem and providing appropriate solutions.
• Assist in training new team members as needed.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience and empathy in dealing with customers.
• Responsibilities and Duties: Ability to multitask and manage time effectively.
• Working Conditions: Comfortable working in a call center environment.