Description

• Handle incoming calls and respond to customer inquiries professionally and efficiently.
• Provide excellent customer service to ensure customer satisfaction and retention.
• Utilize call center technology to manage customer interactions effectively.
• Assist in resolving customer issues and complaints promptly.
• Maintain accurate records of customer interactions in our database.

Requirements

• Educational Qualifications: High School diploma or equivalent preferred.
• Experience Level: 0–2 years of experience in a customer service or call center role.
• Skills and Competencies: Proficient in English language; excellent customer service skills; strong problem-solving abilities.
• Qualities and Traits: Must be a team player with a strong work ethic and interpersonal skills.
• Responsibilities and Duties: Ability to schedule and manage multiple tasks effectively.
• Working Conditions: Fast-paced call center environment with potential for back office support duties.