• Respond to customer inquiries and provide accurate information.
• Manage customer accounts and handle customer complaints effectively.
• Utilize CRM systems to document interactions and updates.
• Work collaboratively with team members to achieve performance targets.
• Participate in training sessions to enhance product knowledge and communication skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 1-3 years of experience in a customer service or call center role.
• Skills and Competencies: Excellent verbal communication and active listening skills.
• Responsibilities and Duties: Ability to follow scripts and respond to various customer scenarios.
• Working Conditions: Must be comfortable working in a fast-paced environment.
• Qualities and Traits: Strong problem-solving abilities and a customer-driven mindset.